Monday, February 28, 2011

CRM Print Error: Unable to Load Client Print Control

SQL Server Reporting Services uses an ActiveX Print control to control the print functions in Windows Internet Explorer, this problem may occur if the ActiveX components are not installed.

Try to check the following setps:



  1. Start Windows Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. On the Security tab, click Local Intranet, and then click Sites
  4. Click Advanced.
  5. Type the URL for the computer that is running Microsoft Dynamics CRM server in the Add this website to the zone box, and then click Add.
  6. Type the URL for the computer that is running Microsoft SQL Server Reporting Services in the Add this website to the zone box, and then click Add.
  7. Click Close to close the Local Intranet dialog box, and then click OK.
  8. On the Security tab, click Custom Level.
  9. Click Enable for each component that is listed under ActiveX controls and plugins.
  10. Click OK to close the Internet Options dialog box.
  11. Exit Windows Internet Explorer, and then start Microsoft Dynamics CRM 3.0.
  12. Try printing the report.

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